The MotherBoard Helpdesk is happy to provide you with fast and effective technical response for Mount Vernon Nazarene University. Our services include virus and malware detection and removal, Microsoft office technical assistance, and general computer trouble shooting.
Below please book a time to transition to Windows 10. During this time we will be backing up your files and transitioning them to a Windows 10 hard drive. For now we are only opening up June and July for appointments, once all slots are filled we will open up August. Please note that you do not have to provide your mobile number, it is only a feature that will send you text reminders of your appointment.
The deployment of my new laptop went very smoothly. Benzyl did a great job as usual!
5
08.02.2018 5:46 PM MVNU IT Department is Awesome!
Can't say enough how amazing the MVNU IT Department is! Always prompt, helpful, and efficient. But most importantly great at what they do and super friendly! Thank you for top notch service! It's very much appreciated!
5
07.23.2018 10:51 AM Admissions counselor
First of all, tell Tim that I'm sorry I wasn't present while he updated me to this new computer. I have no complaints. The new machine is better in every way.
5
07.19.2018 3:27 PM Easy and smooth!
I have nothing but good things to say about the Windows 10 deployment. My transition was also from a Surface to an HP laptop, so there was an added complicating factor. However, it was smooth and quicker than anticipated!
5
07.18.2018 3:41 PM Assistant Director of Student Financial Services
Justin, Benzel and Tim were very patient with all of my questions. My computer gave Justin some trouble but he was very patient and courteous
5
07.09.2018 3:50 PM Outlook 10
You guys did a great job updating my computer for Outlook 10. So far, the best experience. :)
Thanks again!
5
07.02.2018 2:04 PM Coordinator of Printing and Mailing
Justin and friends did a great job again!
Thanks for making sure we were okay!
Karen:)
5
06.27.2018 1:05 PM Coordinator of Printing and Mailing
The Windows 10 update went very well in our office. While we do have some extra software that needed tweaked Justin came back twice to work through the issues with the software IT people. Thanks for a great job!
Karen:)
4
06.27.2016 7:44 AM Coordinator of Printing and Mailing
This computer switch seemed to go a little more smoothly than the first. Thanks for being quick and efficient.
5
06.23.2016 5:01 PM Lynn shoemaker
GREAT job upgrading my computer. Thanks for all you do for us.
0
06.17.2016 11:07 AM Post Graduate Loans/Collections Coordinator
Thank you for the service and upgrades you provide. It has been a big help in increasing efficiency.
5
06.16.2016 4:02 PM Prof of Psychology
Everything went well with my hard drive exchange. Benzel was courteous and efficient. Job well done.
5
06.16.2016 9:09 AM Secretary
Andrew Frank replaced my hardrive. He was right on time, he kept me informed through the process and was very personable.
4
06.15.2016 3:36 PM IT Computer Switch
MotherBoard made sure the transition from my previous hard drive to my new hard drive was smooth. I was out of the office for a short portion of the process, but everything went well. There's only one drive I still can't access.
5
06.08.2016 3:55 PM Art & Graphic Department Secretary
Benzel was OUTSTANDING!
3
05.23.2016 10:49 AM Director of Web Development
Transition went OK. It took 2:45 minutes because of problems with video card (apparently). No licenses were provided for the Adobe suite and these will expire this Wednesday.
I would also instruct the students making these exchanges, to dress appropriately. One of the students when he bent over showed his backside. They need to dress appropriately in a professional environment.
4
05.20.2016 12:07 PM hard drive replacement
Joe was great to work with and helpful. The only issues are the printer occasionally defaulting to LLRC038 and the email attachment problem. My issue seems to be with permissions for Word documents.
2
05.12.2016 10:39 AM WNZR Office Manager
My experience with the hard drive replacement was abysmal. I had a meeting at the end of the replacement so I couldn't be there for the end of the process and the files in my documents were not there when I returned.
Also, a majority of my desktop files were missing. The techs had to come to my office twice that day and I didn't get a solid answer about when I could expect all the files back until the following day.
Techs were always respectful but the errors overshadowed their manners.
4
05.11.2016 12:07 PM Coordinator of Printing & Mailing
Did a great job but I did have some issues with the new version of Word and lost the IP address for the Color machine but it was fixed quickly.
5
09.29.2015 6:30 PM Replacing desktop for laptop
Just wanted to thank Kirby (Motherboard student worker) who helped me transition from a desktop unit to a laptop unit. He was very professional and knowledgeable about the process and walked me through each step of the process. He was courteous and followed up on a program that was not able to transfer from the desktop unit to the laptop unit. Great service from this young man...very impressed with his help today.
5
07.24.2015 12:47 PM Director of Field Education
Kirby was awesome! Very kind, helpful and patient with my myriad of questions. I love my new computer and large screen monitor!!!
5
07.01.2015 3:06 PM Dean, Jetter School of Business
Very helpful information and training. Quick set up of my new computer and data transfer!
5
06.30.2015 10:23 AM Data & Communications Specialist
The student workers doing the transition were SUPER! They were very well organized and informative. It was a seamless process. However, I do wish that more docking stations and 10-key pads had been ordered before the transition started so we could have those at the same time. As I worked with my new computer in the afternoon, I had several questions relating to where to find things to re-customize my setup, and had to call Bri several times. She was very patient and good humored, and very helpful.
Thanks Everyone!!
5
06.25.2015 11:06 AM Well done!
Thanks for the kindness, patience, and help with all my questions in changing laptops. The transition was smooth and easy.
5
06.24.2015 3:04 PM Awesome!
Thanks very much for such a positive experience in obtaining my new laptop. The entire process was incredibly well organized and easy. The Motherboard staff was knowledgeable and kind and listened to my needs. We are very blessed on this campus to have a technology team that cares about faculty, staff and students. Thank you for all that you do to support us!
Administrative Assistant
08.02.2018 5:46 PM